Singlepoint – Process Improvements

Following the delivery of the new IT systems, the client realised that there were programme risks as well as cost saving opportunities that it has not yet recognised. ZR Consultants were asked to set up and manage a new Process Improvements department. We identified that significant savings could be made based on efficiencies within the programme which would exploit synergies and shared service activities. ZR Consultants were responsible for iniating and managing multiple small projects covering all areas of the business including Finance, Billing, Marketing, HR, IT, System Support (Dunning), Call Centre, Query Centre, operations and credit control. The projects resulted in millions of pounds in costs/savings.

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